Service
Order Management
The daily operational work that keeps a store in good standing — orders processed, tracking uploaded, stock checked, problems caught early.
What this involves
Marketplaces measure sellers on operational consistency, and the metrics that matter are unforgiving. A late dispatch, a cancelled order, a tracking number uploaded after the deadline — each one is small on its own and each one is recorded. Order management is the unglamorous work of making sure those things do not accumulate.
What is included
- Daily order processing and dispatch coordination
- Tracking uploaded within marketplace deadlines
- Stock level checks and low-stock flagging
- Supplier and fulfilment coordination
- Cancellation and late-dispatch prevention
- Store health and performance metric monitoring
- Listing maintenance — pricing, availability, corrections
Process
How the work runs
- 1
Daily order review
New orders are checked and processed on a set schedule, so nothing sits waiting over a weekend or a holiday.
- 2
Fulfilment coordination
We coordinate with your supplier or fulfilment route, confirm dispatch, and chase anything that has not moved when it should have.
- 3
Tracking and confirmation
Tracking is uploaded within the window the marketplace expects, because late tracking counts against the store even when the parcel arrives on time.
- 4
Stock and listing maintenance
Availability is checked against listings so you are not selling what cannot be shipped — the fastest route to cancellations and defects.
- 5
Health monitoring
Store performance metrics are watched so a developing problem is raised while it is still small.
What you receive
- Orders processed and dispatched on an agreed schedule
- Tracking uploaded within marketplace deadlines
- Stock and availability kept aligned with live listings
- Store health issues raised as they appear, not after they escalate
Being straight with you
We can control process, timing and communication. We cannot control a supplier who ships late, a carrier who loses a parcel, or a marketplace policy change. What consistent operational handling does is reduce the number of preventable problems and make the unavoidable ones visible early enough to act on.
Where this applies
Order Management on your marketplace
Available on all three platforms. What changes is the terminology, the metrics, and what the marketplace penalises.
- eBay
Listing structure, item specifics, order handling and buyer communication for eBay sellers.
eBay services - Amazon
Catalog accuracy, listing content, order handling and account health support for Amazon sellers.
Amazon services - TikTok Shop
Product setup, content-linked selling, order handling and buyer support for TikTok Shop sellers.
TikTok Shop services
Find out what your store actually needs
Tell us where your store is now and what is not working. We will tell you what we would do about it, in what order, and whether we are the right people for it.
Free consultation. No obligation to continue.